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© FFG 1994 - 2009
Terms and conditions
- Order Enquiries: please email*
us or telephone/fax: U.K. - 01246 551196. If you are sending a fax, please
telephone first. Overseas - +44 1246 551196 or by post to: FFG, P.O. Box 36,
Chesterfield S40 3YY, U.K.
*Actual email address: please remove 'nodamnspam'. - What do I do if I have a problem about my order?
Please contact us. Most problems are easily solvable with a telephone call
or an exchange of e-mail. We're not a monolithic corporation - we're a family
business that really believes in serving the transgender community. If you
have a problem, let us know and we'll try to work it out with you.
- Data Protection and Confidentiality All customer information is treated in strict confidence and in accordance with the Data Protection Act. FFG does not sell, pass on, submit or otherwise divulge any customer information. We maintain the highest standards of confidentiality and respect your need for privacy and security. You can view our privacy policy here.
- Bulk email Policy From time to time FFG may e-mail you with special offers. These offers are usually only available to our existing customers and often offer very special deals. Most customers enjoy receiving these e-mails, but if you would prefer to opt out please let us know by sending an e-mail with the title "opt-out".
- Security of Credit Card Payments FFG uses the WorldPay system operating the strongest encryption system to protect your transactions. These use digital signatures to ensure that each party of a transaction is uniquely identifiable. All authorisations and passcodes including card details are sent fully encrypted. Every precaution has been taken by WorldPay to ensure as far as possible that all transactions are securely transmitted with final crediting and debiting being fulfilled via a major UK bank.
- Payment Options All Prices are shown in Pounds
Sterling (GBP). The following credit/debit cards are accepted: Visa, MasterCard,
JCB, Solo, Switch, Delta. You can order from any country using one of the
above credit cards. Your credit card statement will show the transaction as
originating from 'FFG' in your local currency and also usually the exchange
rate applied. Exchange rates used are those currently in force at our bank
(a major U.K. bank) when the transaction is processed. If you want to know
the exchange rate for your currency at the time of ordering, click on the
currency converter on the Summary of Order page. If you wish your transaction
to be processed in U.S. Dollars, Euros, Australian Dollars or Canadian Dollars,
select the appropriate currency from the drop-down box on the Secure Payment
page provided by WorldPay. Cheques drawn on U.K. banks and British Postal
Orders are also acceptable - please send your remittance by post, detailing
your order and remembering to include the appropriate shipping cost. Eurocheques
should be in Pounds Sterling (GBP) only.
- Delivery Times FFG will try to ensure orders are dispatched for speedy delivery wherever possible. Normal delivery times for magazines are as follows: UK - Within 4 working days from cleared funds. (Credit card payments are cleared immediately via our secure server.) EUROPE - 7 working days from cleared funds. REST OF WORLD - 10 to 14 working days from cleared funds. Our clothing items are made to measure. We take great care in making up your garment, so please add from 2 to 4 weeks from placing your order to allow for this. We are happy to notify you by telephone or email, depending on your country of residence, when your garment is ready for despatch, so that you can look out for the carrier. Please let us know if you would like us to do this. Orders sent by Special Delivery in the U.K. should arrive the next day. We are able to track orders sent by Special Delivery and will undertake to contact the carrier on the customer's behalf if an order does not arrive when expected. Please note: A working day is considered Monday to Friday inclusive but excluding local, public and national holidays. Orders are usually delivered within the times stated above but we cannot guarantee these delivery times as we have no control over the carrier.
- Delivery Methods All items are sent via ROYAL
MAIL, PARCEL FORCE or LYNX with charges according to weight of package. U.K.:
Second Class Post (up to 750g); First Class Post (over 750g); or LYNX (up
to 5kg). Overseas: Airmail Printed Papers rate (for magazines only) or Small
Packet rate, whichever is cheaper.
- Insurance Special Delivery - items are insured
up to £250 Sterling. LYNX - additional insurance up to £500 is
an extra £1.25 per item ; up to £750, an extra £1.75.
- Guarantees: We update our ordering pages regularly, but FFG cannot guarantee that the magazines(s) ordered are in stock at the time the order reaches us. FFG will notify the customer if a magazine is sold out and will offer a substitute magazine of the same quality or better. Costumes and clothing items are MADE TO ORDER, so please allow up to 28 days for manufacture and delivery. If a clothing order is likely to take longer than 28 days (from receipt of order at our premises), FFG will contact the customer by email, post or telephone, depending on country of residence, and advise on delivery date.
- Quality of Goods/Fitness for Purpose: All goods are sold 'As New' unless otherwise stated. FFG make every effort to pack goods in strong secure packaging, but is not responsible for damage caused by very rough handling during transit. More expensive items will be insured or sent by Special Delivery as appropriate.
- Returns Procedures: Goods must be returned in the original packaging, suitably secured for transit, or in packaging of a similar quality. Shipping fees for the return of goods are the responsibility of the customer. Returns will only be accepted if the goods are in saleable condition.
- Refunds: Magazines are not returnable unless the wrong magazine has been depatched. We will replace, refund or offer a credit note (as agreed with the purchaser), any clothing item(s) returned in saleable condition within 14 days after you receive them, provided there is a legitimate reason for the return of the item(s), such as wrong size.
- Cancellation of made to measure clothing orders: We do not normally accept cancellation of orders for made to measure garments after payment for the costume has been received and work on the manufacture of the garment has commenced. Any refunds offered in exceptional circumstances may be subject to a cancellation charge, to cover loss of materials, etc.
- Responsibility for Local Taxes and Duties: The customer is fully responsible for payment of any local taxes or import duties.
- Application of VAT: No VAT has been applied. VAT invoices will not be issued.
- Applicable Law / Courts of Jurisdiction: Contracts formed and the purchase of products from or between FFG and the purchaser and or user of this site shall be governed in all respects by English and Scottish law and all such users hereby submit to non-exclusive jurisdiction of The English or Scottish courts.
- Retention of Title: Title in the goods shall remain with FFG and shall not pass to the customer until the amount due under the invoice for them and all other monies due to FFG by the customer are paid in full, or as FFG otherwise agrees.
- Acceptance of terms and conditions: The above terms and conditions will apply to all customer orders unless agreed otherwise in writing by FFG. If the customer orders and pays for goods from FFG, acceptance of these terms is automatically assumed, irrespective of whether the customer has registered acceptance by selecting the agreement option below.
Legal Disclaimer FFG AND/OR THEIR RESPECTIVE SUPPLIERS MAKE
NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, COMPLETENESS OR SUITABILITY
FOR ANY PURPOSE OF: 1. THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED
GRAPHICS PUBLISHED ON THIS SITE; OR 2. ANY OF THE PRODUCTS OF WHATEVER NATURE
DETAILS OF WHICH APPEAR IN THIS SITE. ALL SUCH DOCUMENTS AND RELATED GRAPHICS
ARE PROVIDED, AND ANY SUCH PRODUCTS (WHERE ORDERED) ARE ACCEPTED BY CUSTOMERS
"AS IS" AND WITHOUT WARRANTY OF ANY KIND. ALL REPRESENTATIONS, WARRANTIES, TERMS
AND CONDITIONS INCLUDING THOSE IMPLIED BY LAW, CUSTOMER OR OTHERWISE RELATING
WITHOUT LIMITATION TO FITNESS FOR PURPOSE AND SATISFACTORY QUALITY ARE HEREBY
EXPRESSLY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW. THIS EXCLUSION SHALL
NOT APPLY TO LIABILITY IN NEGLIGENCE FOR PERSONAL INJURY AND DEATH. ALL ORDERS
FOR PRODUCTS ARE SUBJECT TO AVAILABILITY AND FFG RESERVES THE RIGHT TO SUPPLY
TO ANY INDIVIDUAL/CORPORATION AT ITS SOLE DISCRETION. FFG RESERVES THE
RIGHT TO MAKE AMENDMENTS TO ITS PRODUCT SPECIFICATIONS AND/OR PRICING WITHOUT
PRIOR NOTICE. THE INFORMATION CONTAINED IN THIS SITE MAY CONTAIN TECHNICAL INACCURACIES
OR TYPOGRAPHICAL ERRORS. ALL LIABILITY OF FFG HOWSOEVER ARISING FOR INACCURACIES
OR ERRORS IS EXPRESSELY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW. THE
SECURITY OF INFORMATION AND PAYMENTS TRANSMITTED VIA THE INTERNET CANNOT BE
GUARANTEED. ANY LOSS INCURRED OR SUSTAINED BY USERS WHO TRANSMIT INFORMATION
(INCLUDING WITHOUT LIMITATION CREDIT CARD DETAILS) OR PAYMENT TO FFG BY MEANS
OF E-MAIL OR OTHER INTERNET LINK SHALL BE BORNE SOLELY AND EXCLUSIVELY BY SUCH
USER AND IN NO EVENT SHALL ANY SUCH LOSSES IN WHOLE OR IN PART BE BORNE BY FFG
IN NO EVENT SHALL FFG AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION, DAMAGES FOR
LOSS OF PROFITS) ARISING OUT OF ANY ACTION (WHETHER BASED ON CONTRACT, TORT
OR OTHERWISE) ARISING OUT OF OR IN ANY CONNECTION WITH THE USE OR PERFORMANCE
OF ANY INFORMATION CONTAINED OR PRODUCTS ADVERTISED IN THIS SITE. ALL BRAND
NAMES, PRODUCT NAMES AND TITLES USED IN THIS SITE ARE TRADE MARKS OR TRADE NAMES
OF THE RESPECTIVE HOLDERS. NO PERMISSION IS GIVEN IN RESPECT OF USE OF ANY OF
THE ABOVE, AND SUCH MAY CONSTITUTE AN INFRINGEMENT OF THE HOLDER'S RIGHTS. ©
2009 FFG. This revised version last updated 14th June 2009.
FFG, P.O. Box 36, Chesterfield S40 3YY, U.K.
Email: nodamnspamsupport@tvfiction.com - remove 'nodamnspam'